While the reasons for upgrading a phone system to are myriad, the most common one is that the old system isn't functioning in ways that is required, or there are additional features that a simple integration won't fix. But if you're a small business, how do you justify the cost?
Small businesses need phones - while a lot of the work online nowadays can be undertaken with ease on the internet, there is a basic need for phones - one of which is to confirm orders are arriving ok, order things that aren't online, or to ensure that customer satisfaction is kept high. Small businesses need phone systems to do this - whether it's a split from their main house phone for home based businesses, or a small office system that works under a series of circumstances; phone systems solve more problems than they create.
Phones for every staff member - if you're a small company, looking to ensure that your turnover is low, one of the key areas you can do so, especially in office or desk based projects is to give each member of staff an extension - whether they hot desk and log in and out of their phone, or work with one phone per desk is up to your company. Giving them this though will convey a sense of value, worth and trust.
Small businesses thrive on agility - Larger businesses may not be as agile as small businesses, so if they can make their work stand out from others, more the better - it's of vital importance for businesses to be able to contact, order or arrange things in real time - and while the internet allows that most of the time, there are some things that are easier arranged with a phone. Having a fully-fledged phone system will support this.
Small businesses can benefit greatly from a fully installed and designed phone system - it just depends on what they need to do and how long they have to do it in - when occupying new offices, you may want to consider consulting a phone systems expert.
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